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Patient Connectivity Management

Managing disconnected patients is a major pain point for device clinics. Solve the burden once and for all.

Global Standards for Patient Connectivity in Heart Rhythm Management

The joint statement from the Heart Rhythm Society (HRS), European Heart Rhythm Association (EHRA), Asia Pacific Heart Rhythm Society (APHRS) and Latin American Heart Rhythm Society (LAHRS)1 recognizes the importance of patient connectivity in the successful management of heart rhythm disorders. They have developed a set of strategies to optimize patient connectivity, including emphasizing patient education and engagement, encouraging healthcare providers to utilize digital tools, and creating dedicated resources to facilitate communication and access to care. These strategies are designed to ensure that everyone has access to the best possible care, regardless of their location or healthcare provider.

Techniques to Optimize Patient Connectivity

Recommendations for techniques to optimize patient connectivity

COR LOE Recommendation
1 C-EO 1. For the care of patients with CIEDs on RM who lose connectivity, it is recommended that clinics have an established process that includes dedicated clinic staff to facilitate reconnection.

How many billing opportunities do you miss due to disconnected patients?

  • –18.6% of the followed patients are disconnected2.
  • –70% of medical centers have at least 10% of disconnected patients2.
  • –Ensuring connectivity to remote transmitters is key to an optimal patient follow-up.
  • –Managing disconnected patients is a time-consuming process with a low added-value for the medical team.
Possible disconnection reasons:
Technical issue with the transmitterVacationHospitalizationUnplugged transmitterOther reasons

Achieve greater efficiency through reduced workload

Save time and automate procedures

Increase revenue

Improve quality of patient care

Improve quality adherence

Automate Reconnection. How does it work?

Automate Reconnection · How does it work?

1. Alert Generation

If a patient disconnects from the manufacturer's website, the Implicity platform alerts the medical team.

2. Patient Receives Automated Text Message³

The patient gets a text message with a link to follow where they can specify the reason for their disconnection.

3. Connectivity Follow-Up

Alerts pause if a reconnection date is set and auto-archive upon reconnection, requiring no manual action.

  1. 1Ferrick AM, Raj SR, Deneke T, Kojodjojo P, Lopez-Cabanillas N, Abe H, Boveda S, Chew DS, Choi JI, Dagres N, Dalal AS, Dechert BE, Frazier-Mills CG, Gilbert O, Han JK, Hewit S, Kneeland C, Mirza SD, Mittal S, Ricci RP, Runte M, Sinclair S, Alkmim-Teixeira R, Vandenberk B, Varma N, Davenport E, Freedenberg V, Glotzer TV, Huang JL, Ikeda T, Kramer DB, Lin D, Rojel-Martínez U, Stühlinger M, Varosy PD. 2023 HRS/EHRA/APHRS/LAHRS Expert Consensus Statement on Practical Management of the Remote Device Clinic. Europace. 2023 May 19;25(5):euad123. doi: 10.1093/europace/euad123. PMID: 37208301; PMCID: PMC10199172.
  2. 2Observed on 22.105 patients with Medtronic and Abbott implanted cardiac devices, remotely monitored on 7 May 2021. Implicity internal data.
  3. 3Note: If patients opt out of the SMS option, the medical team will be alerted, and the SMS feature is automatically deactivated.

The Smarter Way to Monitor Every Heart.

Smarter monitoring / Cleaner alerts / Faster decisions

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