28%of disconnected patients reconnected
48 hoursfrom the automated SMS
Connectivity in remote monitoring
A disconnected patient looks a lot like a stable one.
No transmissions means no alerts. When a home transmitter is unplugged, broken or left behind on a trip, the patient’s record simply goes quiet, and stays that way until someone thinks to check.
Disconnected
18.6%
of followed patients were disconnected, in an analysis of 22,105 remotely monitored patients.2
Centers affected
70%
of medical centers had at least 10% of their patients disconnected.2
Expert consensus
Class1
recommendation from HRS, EHRA, APHRS and LAHRS: clinics should have a defined process, with dedicated staff, to reconnect patients who lose connectivity.1
Some of your patients are offline right now. The question is which ones, and why.
Inside the workflow
Every disconnected patient, with a status you can trust.
Instead of a list of names to call, your team sees who has answered, who is coming back and when, and who still needs a person on the phone. Pick a patient to follow one through.
- Know why before you call. The patient’s reason arrives in the platform, alongside the rest of their remote monitoring record.
- Alerts that wait when they should. Set a reconnection date and the alert pauses until the patient is back.
- Reconnections clear themselves. When transmissions resume, the alert is archived automatically.
- Patient preferences respected. If a patient opts out of SMS, your team is notified and texts stop for that patient.
Illustrative examples. Message wording, reasons and patient details are not actual product screens or patient data.
Clinical evidence
Within 48 hours28%
of disconnected patients reconnected after an automated SMS, in a published study of patients with cardiac implantable electronic devices.3
FAQ
Questions clinics ask us most.
What does Patient Connectivity Management do?
It flags patients whose remote monitoring has stopped transmitting, sends them an automated SMS asking why, and keeps the alert in step with the answer: paused until a planned reconnection date, or archived automatically once data flows again.
How does Implicity know a patient is disconnected?
The platform raises an alert when a patient disconnects from the manufacturer’s remote monitoring website, so your team doesn’t have to check each portal for missing transmissions.
What does the patient receive?
A text message with a link where they can tell your team why they’re disconnected, for example a vacation, a hospital stay, an unplugged transmitter or a technical issue.
What if a patient doesn’t want text messages?
If a patient opts out, your team is alerted and SMS is turned off automatically for that patient.
Will my team still need to call patients?
For patients who don’t respond or reconnect, yes. In a published study, 28% of disconnected patients reconnected within 48 hours of the SMS,3 so your team’s calls can go to the patients who still need them.
How do we get started?
Request a demo and we’ll walk you through the setup for your program.
- 1Ferrick AM, Raj SR, Deneke T, et al. 2023 HRS/EHRA/APHRS/LAHRS expert consensus statement on practical management of the remote device clinic. Europace. 2023;25(5):euad123. doi:10.1093/europace/euad123. PMID: 37208301.
- 2Data on file: Implicity internal data, 22,105 patients with Medtronic and Abbott devices, as of May 7, 2021.
- 3Durand J, Bonnet JL, Lazarus A, Taieb J, Rosier A, Mittal S. Using technology to improve reconnection to remote monitoring in cardiac implantable electronic device patients. Cardiovasc Digit Health J. 2023;5(1):1-7. doi:10.1016/j.cvdhj.2023.11.020
The Implicity platform is a clinical decision support device and is in no way intended to replace the responsibility or clinical judgment of the practitioner. It is designed to optimize data workflows and support medical expertise in patient management. Patients who opt out of SMS generate an alert for the medical team, and the SMS feature is turned off automatically for that patient.