Patient Connectivity Management

Managing disconnected patients is a major pain point for device clinics. Solve the burden once and for all.
The joint statement from the Heart Rhythm Society (HRS), European Heart Rhythm Association (EHRA), Asia Pacific Heart Rhythm Society (APHRS) and Latin American Heart Rhythm Society (LAHRS) recognizes the importance of patient connectivity in the successful management of heart rhythm disorders. They have developed a set of strategies to optimize patient connectivity, including emphasizing patient education and engagement, encouraging healthcare providers to utilize digital tools, and creating dedicated resources to facilitate communication and access to care. These strategies are designed to ensure that everyone has access to the best possible care, regardless of their location or healthcare provider.
*Ferrick AM, Raj SR, Deneke T, Kojodjojo P, Lopez-Cabanillas N, Abe H, Boveda S, Chew DS, Choi JI, Dagres N, Dalal AS, Dechert BE, Frazier-Mills CG, Gilbert O, Han JK, Hewit S, Kneeland C, Mirza SD, Mittal S, Ricci RP, Runte M, Sinclair S, Alkmim-Teixeira R, Vandenberk B, Varma N, Davenport E, Freedenberg V, Glotzer TV, Huang JL, Ikeda T, Kramer DB, Lin D, Rojel-Martínez U, Stühlinger M, Varosy PD. 2023 HRS/EHRA/APHRS/LAHRS Expert Consensus Statement on Practical Management of the Remote Device Clinic. Europace. 2023 May 19;25(5):euad123. doi: 10.1093/europace/euad123. PMID: 37208301; PMCID: PMC10199172.

How many billing opportunities do you miss due to disconnected patients?

  • 18.6% of the followed patients are disconnected*.
  • 70% of medical centers have at least 10% of disconnected patients*.
  • Ensuring connectivity to remote transmitters is key to an optimal patient follow-up.
  • Managing disconnected patients is a time-consuming process with a low added-value for the medical team.

Possible disconnection reasons:

  • Technical issue with the transmitter
  • Vacation
  • Hospitalization
  • Unplugged transmitter
  • Other reasons

Achieve greater efficiency through reduced workload

Save time and automate procedures

Increase revenue

Improve quality of patient care

Improve quality adherence

View Patient Connectivity Management Brochure

Automate Reconnection
How does it work?

1. Alert Generation

If a patient disconnects from the manufacturer’s website, the Implicity platform alerts the medical team. 

2. Patient Receives Automated Text Message

The patient gets a text message with a link to follow where they can specify the reason for their disconnection.

Note: If patients opt out of the SMS option, the medical team will be alerted, and the SMS feature is automatically deactivated.

3. Connectivity Follow-Up

The disconnection reason will be shown on the Implicity platform. If the patient sets a reconnection date, the alert pauses until then. When they reconnect, the alert auto-archives, requiring no action from the medical team.

*Observed on 22.105 patients with Medtronic and Abbott implanted cardiac devices, remotely monitored on 7 May 2021. Implicity internal data.