In the world of healthcare, efficiency isn’t just a luxury—it’s a necessity. For Jenna Verner, a Registered Nurse at Cardiovascular Associates of Victoria at Citizens Medical Center, managing the complex responsibilities of a cardiovascular device clinic presented a significant challenge. With over ten years of experience, including time spent in both the Emergency Department and cardiovascular settings, Jenna was no stranger to high-pressure environments. However, the existing workflow for remote device monitoring was anything but smooth.
The Pre-Implicity Struggle
Before adopting Implicity, Jenna and her team relied on a labor-intensive, time-consuming process for managing their remote device monitoring. The fragmented workflow involved manually switching between various device manufacturer portals, printing reports, scanning them back into their system, and processing everything by hand.
“We are continuously seeking ways to enhance our patient experience and internal efficiencies and knew that improving our remote device monitoring services would allow us to do that”, Jenna recalls. “Our processes prior to Implicity were time consuming and tedious and needed to be optimized for our patients and staff.”
While the team was committed to delivering the best possible care to their patients, the inefficiency of this workflow added unnecessary stress to their day-to-day operations. The time spent on administrative tasks was taking away from what mattered most—patient care.
A New Beginning with Implicity
After ongoing discussions with her team and collaboration with Implicity’s staff, Cardiovascular Associates of Victoria decided to trial the Implicity platform. The goal was simple: to streamline the clinic’s workflow and improve overall efficiency. What followed was nothing short of transformative.
“From the moment we began onboarding with Implicity, it was clear our clinic processes were going to improve vastly,” Jenna notes. Gone were the days of manual alternation between manufacturer portals. No more printing, no more scanning. The platform’s paperless system alone saved the clinic a significant amount of time, allowing staff to focus more on patient care and less on administrative burdens.
The Impact: Enhanced Workflow and Efficiency
The shift to Implicity resulted in immediate, tangible improvements for Jenna and her team. The streamlined process was much easier to manage and significantly less time-consuming compared to their previous workflow. The clinic also experienced an increase in both device capture and connectivity thanks to Implicity’s robust features.
One of the standout features Jenna appreciates most is the platform’s SMS functionality. This feature has been invaluable in addressing patient connectivity issues, allowing her team to resolve problems quickly and maintain communication with patients more efficiently.
“Not only is the platform user-friendly, but it has also made a huge difference in our ability to connect with patients,” Jenna shares. “The SMS feature has been a game-changer.”
Stellar Customer Support
In addition to the platform’s technical features, Jenna praises Implicity’s customer service. Whether it’s a question about a specific feature or a concern about how something works, Jenna says that support is always just a call or message away.
“We’re always met with friendly, prompt responses. It’s so refreshing to know that any question or concern we have will be addressed immediately,” Jenna says. This level of support has helped her team maximize the benefits of the platform without any roadblocks.
Transforming the Clinic Landscape
“The user-friendliness, efficiency, enhanced workflow, and customer service have all made a positive impact on our patients and our clinic as a whole,” stated Jenna. For Jenna Verner and the team at Cardiovascular Associates of Victoria, Implicity has done more than just streamline administrative tasks—it has revolutionized the way they manage their clinic, enabling them to focus on what truly matters: delivering exceptional patient care.
If your clinic is struggling with inefficiencies in managing remote device monitoring, there’s a better way. Implicity offers the tools, support, and solutions to not only enhance workflow but also improve patient outcomes, all while making life easier for your clinic’s staff.
Are you ready to transform your device clinic like Citizens Medical Center’s Cardiovascular Associates of Victoria? The journey to better efficiency and patient care starts with Implicity.